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Friday, 21 September 2012 15:09

Order Management Consulting Project

The project mainly regarded Order Management of one of the Voice products. While the solution introduced a couple of components in operator's integrated system architecture, it also heavily used the existing ones, being utilized to maximum extent and hence allowing to keep optimum costs of migration. Another challenge of this project was that it had been run together with a big architecture transformation program and has to be deployed in only partially completed environment.

Published in Projects
Friday, 21 September 2012 13:47

Architecture Transformation Program

We provided the team of consultants for second and third phase of Architecture Tranformation Program for Major Polish Alternative Operator. During second phase we were responsible for complete technical analysis and design for the Order Management solution altogether with integration and adjustments to OSS and BSS domains. During third phase our team provided design for the CRM. Along Order Management and CRM design covered:

  • Product&Service Catalog
  • Service Inventory
  • Order Validation
  • Others i.e. Notification Management System
Published in Projects

We were responsible for building complete solution for Trouble Ticketing processes (covering network TT, IT TT and complaints) to a newly launched Mobile Operator covering all customer segments. Consulting covered:
·      Requirements gathering across the company
·      Building business processes
·      Detailed technical design
·      Analysis of available products based on gathered requirements
·      Implementation based on Jira technology
·      Trainings for over 100 end-users
·      Support for the solution

Published in Projects