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We were responsible for building complete solution for Trouble Ticketing processes (covering network TT, IT TT and complaints) to a newly launched Mobile Operator covering all customer segments. Consulting covered:
·      Requirements gathering across the company
·      Building business processes
·      Detailed technical design
·      Analysis of available products based on gathered requirements
·      Implementation based on Jira technology
·      Trainings for over 100 end-users
·      Support for the solution

Published in Projects